YouPlanet support is available by email and through the in-app form. Answers to the common questions — signing in, payments, reporting someone, deleting an account — are on this page. Reports made in the app are handled faster because they carry the conversation with them.
YouPlanet → Me → Support. The fastest route, because it sends your app version and device with the message.
For anything. We answer within two business days.
info@youplanet.worldThe report button on the profile or the message. The conversation comes with it, and the other person is not told.
Wait a minute, then tap “send again”. If it still does not arrive, check your signal and that the number is right. Some carriers block bulk SMS — ask yours. If it still fails, email us.
YouPlanet → Me → Settings → Delete account. What is erased, and what the law requires us to keep, is set out in the Data Retention & Deletion document.
It settles itself within 72 hours: either it activates or the money comes back. If neither happens, send us the transaction reference.
The product is digital and delivered immediately, so it is not returnable once activated. Three exceptions are set out on the shop page.
No. You buy each period yourself. Nothing is ever charged without you choosing it.
Block and report, both from the profile or the conversation. The other person is not told. An in-app report carries the conversation with it and is handled faster.
Email us with three things: your account number, what you did, and what you saw.
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